Refund and Returns Policy

At our store, each crochet item is carefully handmade with love and attention to detail. We want you to be fully satisfied with your purchase.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition
• It must be returned in the original packaging
• Proof of purchase is required

To initiate a return, please contact us with your order details.

Refunds

Once we receive and inspect your returned item:

• You will be notified of the approval or rejection of your refund
• If approved, your refund will be processed within 5–7 business days
• The amount will be credited to your original payment method

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom or personalized crochet products
• Items purchased on sale or clearance
• Used or damaged items (not due to our fault)

Exchanges

We only replace items if they are:

• Defective
• Damaged during shipping

If you need an exchange, please contact us within 48 hours of receiving the product.

Shipping Costs

• Customers are responsible for return shipping costs
• Shipping charges are non-refundable
• If you receive a damaged or incorrect item, we will cover the return shipping

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider
• If the issue persists, reach out to us for assistance

Need help?

Contact us at kickythings@gmail.com for questions related to refunds and returns.